might be Pilfered at some point in the courier channel. These guys take the liberty to commit such crimes as it it is almost difficult to track the point at which this brazen malpractice happened.
Now curious to know name of the courier company? I had suggested Inditeam about chosing a reputed courier company for the delivery. (at least for bigger places).
Dove hampers were delivered by BD (they did not outsourced to smaller players, at least for my city) and hardly any complaint was received.
But Lakme hampers were delivered by local courier guys and I got an almost empty product bottle. (Thankfully other 2 products were not)
Courier guys never bothered to deliver me my Castrol t-shirt - even not an empty package like you. 