IVR Usability has found few takers: Study Reveals
5
Software Advice, A Gartner Company, conducted market study about IVR( Interactive Voice Response) System installed in customer-service centric companies in the Fortune 500 and collected metrics around the average wait times, length of option recordings an
Popular Articles by this blogger
- Missed Call Voting System: How to implement it
- 3 Reasons why IVR will always be hated
- Guarding Security Guards using IVR
- What is Cloud Telephony ?
- When to choose Open Source IVR ?
- Virtual Receptionist: How to implement it On-Premise using simple IVR
- Will IVR be able to face SmartPhone competition ?
- VoIP is likely to allowed in India: How it would impact IVR market
