IndiOne Project issues

Hi IB team, I have worked on a few IndiOne projects in the past few months. I had a couple of issues that I wanted to sort out since I think there is some kind of internal ranking associated with IndiOne.

1. I received an email about "IndiOne Project Elapsed" (Ammonia Free Hair Colors for Men). The issue is that I did not receive any intimation about getting shortlisted for the project through email or SMS. I sent an email when I received the email about elapsed but I am yet to receive a reply.

2. I received an email about getting Shortlisted for a project (Best Talcum Powder for Men and Women). Either due to screen freeze or some other unknown issue, the project got "Declined". I have no idea how it happened but I tried replying to the SMS alert or email. I have no idea how to resolve this.

Please look into the matter and guide me.