A typical scene in a big establishment when a crisis looms. When a patient is discharged from a hospital and has to speak to somebody who has the authority to give a discount, he will be given a runaround. Nobody has the power to approve that slash in the bill. It is always about the system, or the management has to decide. Who is managing, they may ask?

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Farouk Gulsara

blogs from Kuala Lumpur