Makemytrip horror story

oh its really a bad experience ...and the pathetic advertisements,but still have been lucky till date with make my trip.  

I have not used MakeMyTrip but have been using Yatra or have always used the online booking for the specific airlines itself. I have found the availability of the tickets using MakeMyTrip/Yatra and then would book directly. It saved me atleast 300 Rs. per ticket.  Also I have been careful to ensure the credit card has funds before doing online purchases so havnt had issues. 

Had a really bad experience with ICICI call center for my USD travel card- was stuck without money and ICICI wouldnt help at all ! Somehow managed with cash I had taken with me.

Customer service in India is pathetic in every industry and sector. Companies processes are brickwalls and they curb the efficiency with which customer needs should be met.

I also had an experience where in I overcharged for a service but somehow I did not realise. However in my case company person was little more courteous and he called me himself about overcharging. But he also said that process of money back will take around 15 days. I was surprised over such long time taken for return but then I could wait and decided to wait. But in your case, it is really an awful service and carelessness shown by employee whose job is follow process and not to think about customer convenience.

I suggest you to write a stinking email to customer service department of make my trip and in the mean time try to get your return ticket booked from some other service provider so that you can take care of your travels.

But I guess companies now need to realise that impatience to bad service is increasing by every passing day and if they do not listen, bad word of mouth will destroy the image of their business.

Oh..that was really bad

I've used MakeMyTrip before, never really had a bad experience with them.

Call it a bad day?

have had tough time with yatra once, when a booked confirmed ticket was erroneously not booked by them or some mischief work had taken place. my younger son was to board flight alone in delhi, with just 200 bucks on hand with no mobile to communicate. He borrowed a mobile from a passenger, and i came to know of mishap. then ensued a tiring calls to yatra. they bluntly said to book a new ticket at counter and they will reimburse fare. The stranger who had given him his mobile lent him cash, which i got deposited to his account.

so, we learn as we churn.

So kind of the stranger. 

yes dude, we find them on this planet only. you will be surprised to know he handed him a wad of one lac rupees and told him to take whatever amount he needed. he took ticket amount and returned the wad.

It appears that the stranger is as good as I am! 

P.S. If I was in the position of your son, I would have started crying there itself! 

I do agree with you. I faced similar issues while booking Railway tickets to Chennai. I actually had to cancel a ticket but it was showing the refund amount as 0. That just freaked me out and I had to call their CC outright. But the lame ads at the beginning are just too irritating and I had to follow up for 2-3 days and then got my refund amount back.

I believe you must have faced this problem recently when there is stupendous jump in booking and Make my trip is not able to handle the demand.   I believe in such cases it is always safe to book directly with airlines or travel agent who will physically ensure bookings.    I found that website of Spice jet was not loading itself yesterday because of high demand i suppose